1. Services

NXT LVL Roofing & Exteriors provides roofing and exterior services, including but not limited to:

• Residential roof replacement
• Residential roof repair
• Commercial roofing
• Siding installation and repair
• Window services
• Gutter services
• Insurance mitigation services
• Free inspections and estimates

Information on this website is provided for general purposes and may be updated at any time. Information provided does not constitute a binding agreement unless confirmed in writing.

2. Description of SMS Use Cases

Communications Consent (SMS / Text Messaging)

By providing your phone number through our website, forms, or other communication channels and opting in, you expressly consent to receive SMS or MMS messages from NXT LVL Roofing & Exteriors.

SMS Program Type:

Transactional / Operational (no marketing or promotional messaging)

Text Messages May Include:

• Estimates and service inquiries
• Appointment scheduling, confirmations, and reminders
• Project updates and service notifications
• Customer support communications
• Two-way messaging for service-related discussions

Message Frequency: Message frequency may vary based on your service needs and ongoing projects.

Important: Consent to receive text messages is NOT a condition of purchase. You can receive our services without opting in to SMS communications.

3. Opt-Out Instructions

How to Stop Receiving Text Messages:

You may opt out of receiving text messages at any time by:

• Replying STOP to any text message you receive from us
• Calling us at (208) 986-2461 and requesting to be removed
• Emailing us at [email protected]

What Happens When You Opt Out:

• You will receive one final confirmation message acknowledging your opt-out request
• You will no longer receive SMS messages from us
• You can still receive service via phone calls and emails
• You can opt back in at any time by contacting us

How to Get Help with SMS:

For assistance with SMS messages:

• Reply HELP to any text message
• Call us at (208) 986-2461
• Email us at [email protected]

4. Customer Support Contact

For any questions, concerns, or assistance regarding our services or these Terms of Service, please contact us:

Office Hours: Monday-Friday, 9:00 AM – 5:00 PM MST

We strive to respond to all inquiries within 24 business hours.

5. Message & Data Rate Disclosure

Message and Data Rates May Apply

Important Information About Charges:

When you opt in to receive SMS/text messages from NXT LVL Roofing & Exteriors, please be aware:

• Standard messaging rates apply: Your mobile carrier may charge you for text messages sent and received according to your phone plan
• Data charges may apply: If your text messages include pictures (MMS) or other media, additional data charges from your carrier may apply
• NXT LVL does not charge for messages: We do not charge you for sending or receiving text messages, but your carrier’s rates still apply
• Check with your carrier: Contact your mobile service provider to understand your messaging plan and any associated costs

Cost Responsibility: You are responsible for any charges from your mobile carrier related to SMS messaging. NXT LVL Roofing & Exteriors is not responsible for charges incurred from your mobile service provider.

Unlimited Plans: If you have an unlimited texting plan, receiving messages from us should not incur additional charges, but we recommend verifying with your carrier.

6. Carrier Liability Disclaimer

Wireless Carrier Limitations

Carriers are not liable for delayed or undelivered messages.

Please understand the following regarding SMS/text message delivery:

• Delivery not guaranteed: Wireless carriers do not guarantee that all text messages will be delivered
• Delays may occur: Messages may be delayed due to network congestion, carrier issues, or technical problems
• Messages may not be received: Some messages may fail to deliver due to network issues, phone being off, or out of service area
• Carrier responsibility: T-Mobile, AT&T, Verizon, and other mobile carriers are not responsible for message delivery issues

NXT LVL’s Responsibility: While we make every effort to send messages promptly, we are not responsible for:

• Messages delayed or blocked by carriers
• Messages not delivered due to phone being turned off or out of service
• Issues with your mobile device or carrier service

If You Don’t Receive Expected Messages: Please contact us at (208) 986-2461 and we will follow up with you by phone or email.

7. Age Restriction (18+)

You Must Be 18 Years or Older

Age Requirement for SMS Opt-In:

You must be at least 18 years old to opt in to receive SMS/text messages from NXT LVL Roofing & Exteriors.

Why This Requirement Exists:

• To comply with regulations governing electronic communications with minors
• To ensure that individuals providing consent have legal capacity to do so
• To protect minors from receiving unsolicited communications

Services for Minors: If you are under 18 and need roofing services:

• A parent or legal guardian must provide contact information
• The parent/guardian will receive all communications
• The parent/guardian must provide consent for SMS communications

Verification: By opting in to SMS communications, you certify that you are 18 years of age or older.

8. Link to Privacy Policy

How We Handle Your Information

For detailed information about how we collect, use, protect, and share your personal information, please review our Privacy Policy.

Read Our Privacy Policy Here

Our Privacy Policy covers important topics including:

• What information we collect
• How we use your data
• SMS opt-in details and mobile information practices
• Cookie and tracking practices
• Data security and handling
• Your rights regarding your personal information
• Mobile information sharing statement

Important: By using our services and opting in to SMS communications, you agree to both these Terms of Service and our Privacy Policy.

9. Acceptable Use

You agree to use our website and services for lawful purposes only. You may not:

• Misuse our services or interfere with their operation
• Attempt to gain unauthorized access to our systems
• Use our services to harm, threaten, or harass others
• Violate any applicable laws or regulations
• Transmit spam, viruses, or malicious code

10. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of NXT LVL Roofing & Exteriors and is protected by copyright and trademark laws.

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content

11. Limitation of Liability

To the fullest extent permitted by law, NXT LVL Roofing & Exteriors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or services.

This includes damages for:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except as required by law)

Important: Some jurisdictions do not allow limitations on certain warranties or damages, so some of these limitations may not apply to you.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes:

• The updated Terms will be posted on this page
• The “Effective Date” at the top will be updated
• Changes are effective immediately upon posting
• Continued use of our services constitutes acceptance of revised Terms

We encourage you to review these Terms periodically to stay informed.

13. Contact Information

If you have any questions about these Terms of Service, please contact us: