Privacy Policy

Effective Date: January 31, 2026

NXT LVL Roofing & Exteriors (“NXT LVL,” “we,” “our,” or “us”) operates this website and related services, including phone, email, and text messaging communications. We are committed to protecting your personal information and respecting your privacy.

By using our website, submitting your information, or communicating with us, you consent to the practices described in this Privacy Policy.

1. What Information is Collected

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Phone number (including mobile phone number for SMS communications)
• Email address
• Physical address
• Information submitted through forms, calls, or messages

We may also collect technical data such as:

• IP address
• Browser type and version
• Pages visited on our website
• Usage statistics and analytics data
• Device information

2. How User Data is Used

We use your information to:

• Respond to inquiries and service requests
• Provide estimates, inspections, and roofing services
• Schedule appointments and send reminders
• Send service updates, confirmations, and follow-ups
• Communicate via SMS/text message when consent is provided
• Improve our services and website performance
• Comply with legal obligations
• Process payments and billing

We do NOT use your information for:

• Selling to third parties
• Unrelated marketing purposes without consent
• Sharing with affiliates for promotional purposes

3. SMS Opt-In Details

SMS/Text Messaging Policy

By providing your mobile phone number and opting in through our website, forms, or other communication methods, you expressly consent to receive SMS or MMS messages from NXT LVL Roofing & Exteriors.

Text Messages May Include:

• Estimates and service inquiries
• Appointment scheduling, confirmations, and reminders
• Project updates and service notifications
• Customer support communications

Message Frequency: Message frequency may vary based on your service needs.

Message and Data Rates: Message and data rates may apply according to your mobile carrier’s plan.

How to Opt Out:

You may opt out of text messages at any time by replying STOP to any message from us.

How to Get Help:

For assistance with SMS messages, reply HELP or contact us directly at (208) 986-2461.

Important: Consent to receive text messages is NOT a condition of purchase. You can receive our services without opting in to SMS communications.

4. Cookie & Tracking Practices

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand website traffic and user behavior
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: May be used to track visits across websites for advertising purposes (with consent)

Tracking Technologies:

We may use:

• Google Analytics to analyze website usage
• Facebook Pixel for advertising purposes
• Web beacons and similar tracking technologies

Your Cookie Choices:

You may choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled. You can:

• Block all cookies in your browser settings
• Delete cookies after visiting our site
• Accept cookies selectively

5. Data Security and Handling

How We Protect Your Data:

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers: SSL/TLS encryption for data transmission
• Access controls: Limited employee access to personal information
• Regular security assessments
• Secure data storage practices
• Employee training on data privacy

Data Retention:

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Important Security Notice:

While we implement security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. User Rights

You have the following rights regarding your personal information:

Right to Access:

You may request information about the personal data we have collected about you.

Right to Correction:

You may request that we correct inaccurate or incomplete personal information.

Right to Deletion:

You may request deletion of your personal information, subject to certain legal exceptions.

Right to Opt-Out:

You may opt out of:

• SMS/text message communications (reply STOP)
• Email communications (click unsubscribe in emails)
• Marketing communications

Right to Data Portability:

You may request a copy of your personal data in a structured, commonly used format.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at:

• Phone: (208) 986-2461
• Email: [email protected]

We will respond to your request within 30 days.

7. Mobile Information Sharing Statement

🔒 Your mobile phone number and information will NOT be shared with third parties or affiliates for marketing or promotional purposes.

We are committed to protecting your mobile information. Any mobile phone number you provide will only be used by NXT LVL Roofing & Exteriors for the purposes you explicitly consented to, such as:

• Service-related communications
• Appointment reminders
• Estimate follow-ups
• Customer support

We do NOT:

• Sell your mobile number to third parties
• Rent your mobile number to marketing companies
• Share your mobile number with affiliates for promotional purposes
• Use your mobile number for purposes beyond what you consented to

8. Data Sharing with Third Parties

We do NOT sell, rent, or share your personal information or phone number with third parties for marketing or promotional purposes.

Limited Sharing with Service Providers:

We may share information with trusted service providers who assist us in operating our business, provided they are obligated to keep your information confidential. These may include:

• Payment processors
• Website hosting providers
• Email service providers
• SMS/text messaging service providers
• Accounting and legal services

All service providers are bound by confidentiality agreements and may only use your information to provide services to us, not for their own purposes.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are under 18, please do not provide any personal information through our website or services. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Parents or guardians who believe we may have collected information from a child under 18 should contact us immediately at (208) 986-2461.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes:

• The updated policy will be posted on this page
• The “Effective Date” at the top will be updated
• Changes are effective immediately upon posting

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

NXT LVL Roofing & Exteriors
1465 E Commercial Dr
Meridian, ID 83642

Phone: (208) 986-2461

Email: [email protected]

Website: www.nxtlvlroofingandexteriors.com